RAYONE · AFTER-SALES SUPPORT

Warranty & Claims

Effective: 24 July 2026

Warranty coverage can differ by product, finish, market, customer type and sales contract. The applicable duration, remedies and exclusions are the terms confirmed by the authorized seller or in the written order documents. This page explains the information required to assess a claim; it does not replace those agreed terms.

Before installation

• Confirm size, PCD, offset, center bore, load rating, fastener seat and brake clearance.
• Inspect every wheel for shipping damage, finish damage and visible irregularities.
• Use qualified installers, correct hardware and the vehicle manufacturer’s torque procedure.

Claim information

Contact the seller promptly and provide the order or invoice reference, wheel model and size, production markings, vehicle details, installation date, mileage, clear photographs and a description of the issue. Keep the wheel and packaging until the assessment is complete.

Assessment

RAYONE or the authorized seller may request additional images, measurements, installation records or return inspection. Do not repair, machine, repaint or continue using a wheel that may be structurally damaged before written guidance is received.

Common exclusions

Unless written terms state otherwise, coverage normally does not include incorrect fitment, overloading, improper installation, incorrect fasteners or torque, collision or pothole impact, racing abuse, unauthorized machining or repair, chemical damage, normal wear or cosmetic damage caused after delivery.

Start a claim

Email admin@rayonewheel.com or contact your authorized RAYONE seller. Include “Warranty Claim” and the order reference in the subject line.

中文摘要：质保范围与期限以销售合同、订单或授权经销商书面条款为准。发现疑似结构问题时请停止使用，不要自行加工或修复，并提交订单、轮毂标识、车型、安装记录和清晰照片以便评估。